Delivery Partner App Privacy Policy

Information We Collect

We collect information to provide the Services and to meet legal and operational requirements. The categories of information may include the following:

Account details: name, contact info, photo, vehicle details, driver's license, insurance, and background check information (where applicable).
Operational data: online/offline status, acceptance rates, delivery completion times, and order status updates.
Transaction and payout data: earnings, tips, incentives, refunds, and bank account details for payouts.
Usage and device data: device type, app version, IP address, and diagnostics.
Location data: precise and approximate real-time device location when the app is running in the foreground or background to offer delivery requests, track order progress, calculate earnings, and provide safety features.
Communications: support requests and other messages you send to us, as well as calls/chats with customers or restaurants through the app.

How We Use Information

We use personal information to provide, maintain, and improve the Services, including to:

Offer and assign delivery requests based on your location and availability.
Track delivery progress to provide accurate ETAs to customers and restaurants.
Verify your identity and eligibility to perform deliveries.
Calculate earnings, tips, incentives, and process payouts.
Provide support, resolve disputes, and respond to inquiries.
Monitor, secure, and improve the Services, including fraud prevention and safety features.
Comply with legal obligations and enforce our terms.

Sharing and Disclosure

We disclose personal information only as necessary to operate the Services, including:

Customers: we may share your first name, photo, and real-time location to help them track their delivery.
Restaurants: we may share your first name, photo, and ETA for order pickup coordination.
Service providers that perform services on our behalf (e.g., payment processing, background checks, hosting, analytics).
Legal or regulatory authorities where required by law.
Business transfers in connection with a merger, acquisition, or asset sale.

Cookies and Analytics

We use cookies, SDKs, and similar technologies to operate the Services, remember preferences, and measure usage. You may control cookies through your device or browser settings.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When retention is no longer required, data is deleted or anonymized.

Your Rights

Subject to applicable law, you may have the following rights:

Access and obtain a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion, restriction, or objection to processing.
Withdraw consent where processing is based on consent (this may affect your ability to receive delivery requests).

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

Children's Privacy

The Services are strictly intended for individuals who meet the minimum age requirement (typically 18 or older) to perform deliveries. We do not knowingly collect personal information from children or minors.

Policy Updates

We may update this Policy from time to time. Changes will be posted on this page with the effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

Contact Us

If you have questions or requests related to this Policy, contact us at support@ahaari.com.