Information We Collect
We collect information to provide the Services and to meet legal and operational requirements.
The categories of information collected and transmitted off your device may include the following:
- Device or Other IDs: Unique device identifiers, including Firebase Cloud Messaging (FCM) registration tokens, Android ID, unique device serial/fingerprint, and advertising identifiers.
- Usage and Device Data: Device model, manufacturer, operating system version, app version, IP address, network carrier, battery status, and diagnostic crash logs.
- Location Data: Precise and approximate real-time device location when the app is running in the foreground or background to offer delivery requests, navigate to pickup and drop-off points, track order progress, calculate earnings, and provide safety features.
- Account Details: Name, contact phone number, email address, profile photo, vehicle details, driver's license, identity proof, and background check information (where applicable).
- Operational Data: Online/offline duty status, delivery acceptance/rejection rates, delivery route history, completion timestamps, and order status updates.
- Financial and Payout Data: Earnings, tips, incentives, transaction history, and bank account / UPI details for payout processing.
- Communications: Support requests, feedback, and customer/restaurant call and chat records conducted in connection with order deliveries.
Device or Other IDs
This section clearly discloses how we collect, handle, and transmit Device or other IDs off users' devices:
- Data Type Collected: Device or other IDs (such as Firebase Installation ID, FCM Push Notification Token, Android ID, and Unique Device Identifier).
- Off-Device Transmission: Yes. Device identifiers are transmitted off the device to our secure application servers and trusted third-party infrastructure (such as Google Play Services and Firebase).
- Purpose of Collection:
• App Functionality: Sending real-time push notifications for new delivery requests, dispatch updates, and critical order alerts via Firebase Cloud Messaging (FCM); managing session authentication and device pairing.
• Fraud Prevention, Security & Compliance: Verifying delivery partner device integrity, preventing duplicate/fraudulent accounts, unauthorized access, and location spoofing.
• Analytics & Diagnostics: Monitoring app performance, diagnosing crash reports across Android versions, and optimizing delivery app stability.
- Third-Party Sharing: Device identifiers are shared strictly with essential service providers (e.g., Google Firebase for push notification delivery and cloud hosting) solely to operate the Services. We do not sell or share device identifiers with third parties for third-party advertising or marketing.
- Encryption in Transit: All device identifiers and operational data are transmitted securely using industry-standard encryption protocols (HTTPS / TLS).
- User Control & Data Deletion: Delivery partners can request the deletion of their account and all associated device identifiers at any time via our Account Deletion Request Page or by contacting support at [email protected].
How We Use Information
We use personal information to provide, maintain, and improve the Services, including to:
- Offer, assign, and route delivery requests based on your real-time location and availability.
- Authenticate delivery partner accounts, securely bind sessions to authorized devices, and prevent fraud or account takeover.
- Send push notifications regarding new delivery orders, order status changes, and critical updates using device identifiers (FCM tokens).
- Track delivery progress to provide accurate ETAs to customers and restaurants.
- Verify your identity and eligibility to perform deliveries.
- Calculate earnings, tips, incentives, and process payouts.
- Provide support, resolve disputes, and respond to inquiries.
- Monitor, secure, and improve the Services, including crash analysis, fraud prevention, and safety features.
- Comply with legal obligations and enforce our terms.
Sharing and Disclosure
We disclose personal information only as necessary to operate the Services, including:
- Customers: We may share your first name, photo, vehicle type, and real-time location to help them track their delivery.
- Restaurants: We may share your first name, photo, and ETA for order pickup coordination.
- Service Providers: Trusted third parties that perform essential services on our behalf (e.g., Google Play Services / Firebase for notifications, payment gateways for payouts, hosting, and identity verification).
- Legal or Regulatory Authorities: Where required by law, subpoena, or to protect the safety, rights, or property of Ahaari, our users, or the public.
- Business Transfers: In connection with any merger, acquisition, or sale of company assets.
We never sell personal information or device identifiers to third-party data brokers or advertisers.
Cookies and Analytics
We use cookies, SDKs (including Firebase SDKs), and similar technologies to operate the Services, remember preferences, maintain authentication,
and measure usage and app performance. You may control permissions through your device settings.
Data Retention
We retain personal information and device identifiers for as long as reasonably necessary to provide the Services,
comply with tax and legal obligations, resolve disputes, and prevent fraud. When retention is
no longer required, data is securely deleted or anonymized.
Your Rights & Data Deletion
Subject to applicable law, you may have the following rights:
- Access and obtain a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account, personal data, and associated device identifiers.
- Withdraw consent where processing is based on consent (note that disabling required device permissions or identifiers may affect your ability to receive delivery orders).
You can submit an account and data deletion request directly via our
Account Deletion Request Page,
or by emailing our privacy team at [email protected].
Security & Encryption in Transit
We implement appropriate administrative, technical, and physical safeguards designed to protect personal information and device data. All data transmitted off the device, including device identifiers and location data, is encrypted in transit using industry-standard TLS/HTTPS protocols. While we employ rigorous security measures, no electronic transmission or storage system can be guaranteed 100% secure.
Children's Privacy
The Services are strictly intended for individuals who meet the legal minimum age requirement (typically 18 or older) to perform deliveries. We do not knowingly collect personal information or device identifiers from children or minors.
Policy Updates
We may update this Policy from time to time to reflect changes in our practices or regulatory standards. Changes will be posted on this page with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.